Grammar in context : business letters - complaint letter 

Past, present and present perfect tenses

Dear Mr Lai,

I ____________(write) to draw your attention to the anti-social behaviour of your tenant, Mr Jason Phillips, who is currently ___________(rent) your property at Flat C, 29/F Dragonflower Mansion, Central.

On three occasions over the past two weeks, I _______________(have to / ask) Mr Phillips to turn down his hi-fi player after midnight. On each occasion he was rude and unhelpful and _________________(refuse) ___________(use) colourful language. The matter _______________(only / resolve) when I eventually _______________(call) the police and they ___________________(persuade) him to reduce the noise.

In addition to this, Mr Phillips _________________(insist) on storing his bicycle in the lobby area, which ______________(obstruct) other tenants on their way into the lifts. I ____________________(ask) him politely since Christmas if he could keep it elsewhere but without success. In fact as Mr Phillips  ___________(recently / find himself) a girlfriend who also has a bicycle and consequently I often __________(find) two bicycles blocking my way when I try to enter and leave the building.

I _____________grateful if you could take whatever action necessary to ensure that this situation does not continue.

Yours sincerely

E J Thribb

Solution

Dear Mr Lai,

I am writing to draw your attention to the anti-social behaviour of your tenant, Mr Jason Phillips, who is currently renting your property at Flat C, 29/F Dragonflower Mansion, Central.

On three occasions over the past two weeks, I have had to ask Mr Phillips to turn down his hi-fi player after midnight. On each occasion he was rude and unhelpful and refused using colourful language. The matter was only resolved when I eventually called the police and they persuaded him to reduce the noise.

In addition to this, Mr Philips insists on storing his bicycle in the lobby area, which obstructs other tenants on their way into the lifts. I have been asking him politely since Christmas if he could keep it elsewhere but without success. In fact as Mr Phillips has recently found himself a girlfriend who also has a bicycle and consequently I often find two bicycles blocking my way when I try to enter and leave the building.

I would be grateful if you could take whatever action necessary to ensure that this situation does not continue.

Yours sincerely

E J Thribb