LOOK!!! 
Unbeatable Package!!!

2 weeks fully inclusive luxury accommodation
at
The Paradise Island Resort, Phuket

Flights, transfers, local sightseeing trips + daily organized fun activities for all the family!
Kayaking, elephant riding, trekking, snorkelling  and more - you choose! + the best beaches in Asia! 
Only HK$ 4,000 per person. Children under 13, HK $3,000
Book now! Offer open until 31 April only	

Accommodation
4-star beach bungalows	sea view	
	fridge	
	air conditioning	
	mosquito screens	
	rooms cleaned daily	
	28-channel satellite TV - Thai, English and Chinese channels inc CNN.
HBO and Star TV	

Flights (all included)
Cathay Pacific economy class 	Hong Kong - Phuket - Hong Kong	
Airport - resort transfer	Yes - luxury minibus 	
Conditions	Flights cannot be changed after booking	
Food (all included)
Breakfast	buffet, Thai and western cuisine 7.00 - 9.00 a.m.	
Lunch	Set lunch, Paradise Beach Hotel Restaurant. 12 noon - 2.00 p.m. Packed lunch can be provided for trips	
Dinner	Dinner buffet, Thai and western cuisine 6.30 p.m. - 9.30 p.m.	

Activities (one per day included in price)
Kayaking	Daily, 10 a.m. - 3 p.m.  Kayaks and expert trilingual (Thai /English / Chinese) instructor provided	
Snorkelling	Daily 7.00  a.m. - 6 p.m.  Snorkelling equipment provided	
Elephant riding	Days 3, 6 and 8. 10.00 a.m. - 2.00 p.m. Includes visit to elephant farm and elephant feeding after the ride	
Trekking	Daily. Jungle treks 2 hrs, 4hrs and 6hrs. Expert English-speaking guide Thai /English / Chinese)	
Rock climbing	Daily, 9.00 a.m. - 2 p.m. Equipment and expert instructors. Thai /English / Chinese) Levels - beginner - advanced	
Boat Trips	Daily fishing boat trip to Love Island (3 hrs) 8.00 a.m. / 11.00 a.m. / 2.00 p.m.	

Flights	luxury mini-bus transfer included	had to wait two hours. Minibus old, dirty and overcrowded. Driver crazy	
Accommodation	* rooms cleaned daily
* 28-channel satellite TV	room only cleaned once
local TV in Thai language only	
Food	* set lunch at Paradise Beach Hotel  included
* packed  lunch provided for trips	20% service charge

this was an apple and a bag of crisps	
Activities	* snorkelling equipment provided
* elephant riding on days 3, 6 and 8
* daily jungle treks with expert guide	not enough for everyone
only on day 6. Overbooked
did not speak English or Chinese	

Greeting

Introduction

Transfers

Accommodation

Food

Activities

Summary and 
demand

Closing	Dear ....

I am writing....

Firstly, although your representative clearly told us that ....

When we arrived at the bungalow we found that...

Furthermore, although we were told...

...the room was only cleaned once during our whole stay.

The arrangements for food were also unsatisfactory. According to your representative....

However, the Paradise Beach Hotel added an enormous 20% service charge. Moreover, the  packed 'lunch' .....

Finally, we found that the organized activities did not match our expectations in a number of ways. We were told that snorkelling equipment....

The Elephant riding trips ...

All of these problems resulted in a most disappointing holiday. I ______ appreciate it ____  you ______ look into the matter with a view to refunding our money. 

I look_________ to ________  from you.	
Possible solution	

Dear  Sir or Madam,

I am writing to complain about the two-week package which I booked with your company for the Paradise Island Resort, Phuket, on 3 February.

Firstly, although your representative clearly told us that there would be a luxury minibus to take us from the airport to the resort, we had two wait two hours at the airport and when the minibus finally arrived, it was  old and dirty. Furthermore, the driver showed a complete disregard for the rules of the road and the safety of his passengers.

When we arrived at the bungalow, we found that TV could only receive local stations even though your advertisement said there would be a 28-channel satellite TV with programmes in Chinese and English. Furthermore, although we were told the rooms would be cleaned every day,
the room was only cleaned once during our whole stay.

The arrangements for food were also unsatisfactory. According to your representative, lunch at the Paradise Beach Hotel was included in the price of the package. However, the Paradise Beach Hotel added an enormous 20% service charge. Moreover, the  packed 'lunch' consisted of an apple and a packet or crisps. We found that this was wholly inadequate.

Finally, we found that the organized activities did not match our expectations in a number of ways. We were told that snorkelling equipment would be available every day. However, there was not enough equipment for everybody with the result that we were unable to try this activity at any time during the two weeks. The Elephant riding trips, which  were supposed to take place on three days, only took place on one day, and even then were overbooked.

All of these problems resulted in a most disappointing holiday. I would appreciate it if you would look into the matter with a view to refunding our money. 

I look forward to hearing  from you.

Yours faithfully,