Phone dialogue 1.10: possible answer / blanks for classwork	
W	Hello?	
	Hello, Cynthia Chan? This is Michael Rogers. I’m calling about the office redevelopment plan. I wonder if I could get an update…	
W	Yes, well, I’m on the train actually. It’s just coming into the station now.	
	I see. I was wondering if it was ready yet.	
W	What? Ah, yes, well…We’ve been working on it all week.	
	So it’s ready, then?	
W	Yes, yes, it’s almost done.	
	Almost? You know it’s really important that we get the drawings as soon as possible.	
W	Yes, of course, we all understand how important it is and we’ve already completed the initial plans, we’re just waiting for the final details to come through.	
	You see we really need these plans for the directors meeting tomorrow afternoon.	
W	Yes, yes, of course, I’m sure we’ll have finished them by then…	
	So can you send everything to our office today?	
W	What? Sorry, I can’t hear you very well…	
	I said will you everything to our office today?	
W	Yes, yes, don’t worry. We’re working on the final details now. We’ll be sending it to the printer’s this evening…	
	This evening? You’re sure it will be this evening?	
W	Yes, yes. This evening, or tomorrow morning at the latest….	
	You see, we were promised that it would be ready last week, so we really were expecting…	
W	Sorry what was that? You said you’d been promised it by the end of last week?	
	Yes. It should have been sent by last Friday.	
W	I really don’t think that’s possible… You must have been talking to the wrong person...I mean, there must have been some kind of misunderstanding.	
	Well, whatever happened, my main concern now is that we have it for the meeting tomorrow. If we don’t have it tomorrow, I don’t know what will happen. It really is a matter of extreme urgency. I do hope you understand.	
W	Yes, of course. I understand your concerns, and I’ll make sure it gets done this evening	
	So you can give me an assurance that it will be ready today.	
W	Of course, absolutely. I’ll be taking care of it personally. You can be sure of that.	
	So we’ll see you later, then.	
W	Yes, yes, I’ll bring it round later this evening. You can count on that.	
	Very well. I’ll look forward to seeing you later. Thank you for your help. Good bye.	
W	Goodbye.	

W	Hello?	
		
W	Yes, well…I’m on the train actually. It’s just coming into the station now.	
		
W	What? Ah, yes, well…We’ve been working on it all week.	
		
W	Yes, yes, it’s almost done.	
		
W	Yes, of course, we all understand how important it is and we’ve already completed the initial plans, we’re just waiting for the final details to come through.	
		
W	Yes, yes, of course, I’m sure we’ll have finished them by then…	
		
W	What? Sorry, I can’t hear you very well…	
		
W	Yes, yes, don’t worry. We’re working on the final details now. We’ll be sending it to the printer’s this evening…	
		
W	Yes, yes. This evening, or tomorrow morning at the latest….	
		
W	Sorry what was that? You said you’d been promised it by the end of last week?	
		
W	I really don’t think that’s possible… You must have been talking to the wrong person...I mean, there must have been some kind of misunderstanding.	
		
W	Yes, of course. I understand your concerns, and I’ll make sure it gets done this evening	
		
W	Of course, absolutely. I’ll be taking care of it personally. You can be sure of that.	
		
W	Yes, yes, I’ll bring it round later this evening. You can count on that.	
		
W	Goodbye.