Relative clauses writing practice	

Complete the complaint letter by including the information in brackets using relative clauses. Include commas where necessary.

Dear Ms Chan,

I am writing to complain about our order for wine glasses 
(I placed the order last month.)

The order comprised six cases
(Three of these cases were to be sent to our Central office, and the other three cases were to be sent to our Mong Kok office.)

We were promised delivery on 8 June. Unfortunately, we only received two cases
(One of them was damaged.) 

There were not enough glasses for an important function that evening
(This meant that we had to buy extra glasses at a considerably higher cost from a nearby department store.)

When I telephoned your office the following day, I was put through to no less than five different people
(None of these people seemed to have any idea about my order.)

I finally managed to speak to your office manager, Mr Kwok
(Mr Kwok told me he would look inter the matter immediately.)
However I have heard nothing since.

I would like to remind you that we have been a regular customer for the past six years
(During this time we have placed regular substantial orders.)
 
I do hope that you can resolve this matter satisfactorily as soon as possible.

Answers	

Dear Ms Chan,

I am writing to complain about our order for wine glasses that I placed last month.

The order comprised six cases, three of which were to be sent to our Central office, and two to our Mong Kok office.

We were promised delivery on 8 June. Unfortunately, we only received two cases, one of which was damaged.

There were not enough glasses for an important function that evening, which meant we had to buy extra glasses at a considerably higher cost from a nearby department store.

When I telephoned your office the following day, I was put through to no less than five different people, none of whom seemed to have any idea about my order.

I finally managed to speak to your office manager, Mr Kwok, who told me he would look inter the matter immediately. However I have heard nothing since.

I would like to remind you that we have been a regular customer for the past six years, during which time we have placed regular substantial orders.
 
I do hope that you can resolve this matter satisfactorily as soon as possible.