1
A: Hello, yes, we booked a table for two. The name's Read, R-E-I-D. 
B: ' Right... Reid, yes. That was for eight o'clock, wasn't it, sir?
A: Yes, it was eight o'clock, that's it. 
B: I'm afraid there is a small problem, sir, as you see we are very busy, and we have actually had to give your table ...um ... to someone else. 
A: What? You've given ... (1)_____________________! But we booked it ages ago. It was ... 
B:  Well, sir, I think what's happened is ... um ... it is nearly 8.45 and we thought you probably weren't coming so ...
A: Oh, (2)_________________. This is (3) ______________! Surely there must be another table you can give us. 
B:  If you give me a moment, sir, I'll see what we can do. Um, let me see. If you'd just like to take a seat at the bar...

2   
C: Hello, is that Jane Parry? 
D: Speaking.	
C:  Oh hi, this is Jacqui from Head Masters, the hairdresser's. 
D: Oh, hello, 
C: Um, we've got you down as having an appointment with us for eleven o'clock this morning, with Fiona. 
D: That's right, yeah, 
C: Well, I'm afraid Fiona's not in today, and we've got a couple of staff off sick.
D: (4) ________________.
C: Yeah, and we haven't actually been able to get anyone to cover for Fiona. 
D: Oh, what (5)__________________, 
C:  I wonder if it would all right to move your appointment to the same time tomorrow. 
D: Yeah. I (6) _________________ Just let me get my diary. Yes, that's (7) _________ See you tomorrow.

3  
E:   Excuse me. Hello, we'd like two tickets, please. Do you do a discount for students? 
F:   We do, but I'm afraid the museum closes in ten minutes. We stop selling tickets at 12.30.
G:  Oh, no! (8) _________________ ! Are we too late?
F: Well, it's 12.50 now so it's not really worth it. You won't be able to get round to see everything in ten minutes. 
E:  Well, couldn't you just let us in for free? Oh, we just want to have a quick look. 
F:   No, I'm, sorry. You'll have to come back tomorrow. The museum opens at nine. 
G:  Oh, (9) _____! 
E:  Oh, what (10)______________! I so wanted to see it! It's your fault! You should've checked before we came out! 
G: Well, how was I to know? It's not my fault they've decided to close early, is it?

4   
H: Yes, please.
I:   Can I change these euros into Czech Crowns, please?  It's 150 euros. 
H: I'm sorry, we don't have Czech crowns. You'll have to order them. It takes about twenty-four hours.
I:   Oh, that's (11)__________ . It's just that I'm flying to the Czech Republic tomorrow. Is there any way I can get them now? 
H: Well, there's a bureau de change across the road, 
I:   Oh good, well I'll try there then. 
H: But that doesn't have Czech crowns either, 
I:   (12)____________________. So what do you suggest then? 
H: Your best bet is probably to try at the airport, I'd say, or you could always try phoning up.
1
A: Hello, yes, we booked a table for two. The name's Read, R-E-I-D. 
B: ' Right... Reid, yes. That was for eight o'clock, wasn't it, sir?
A: Yes, it was eight o'clock, that's it. 
B: I'm afraid there is a small problem, sir, as you see we are very busy, and we have actually had to give your table ...um ... to someone else. 
A: What? You've given ... I don't believe it! But we booked it ages ago. It was ... 
B:  Well, sir, I think what's happened is ... um ... it is nearly 8.45 and we thought you probably weren't coming so ...
A: Oh, for goodness' sake. This is ridiculous! Surely there must be another table you can give us. 
B:  If you give me a moment, sir, I'll see what we can do. Um, let me see. If you'd just like to take a seat at the bar...

2   
C: Hello, is that Jane Parry? 
D: Speaking.	
C:  Oh hi, this is Jacqui from Head Masters, the hairdresser's. 
D: Oh, hello, 
C: Um, we've got you down as having an appointment with us for eleven o'clock this morning, with Fiona. 
D: That's right, yeah, 
C: Well, I'm afraid Fiona's not in today, and we've got a couple of staff off sick.
D: Oh, dear.
C: Yeah, and we haven't actually been able to get anyone to cover for Fiona. 
D: Oh, what a nuisance, 
C:  I wonder if it would all right to move your appointment to the same time tomorrow. 
D: Yeah. I don't see why not. Just let me get my diary. Yes, that's fine. See you tomorrow.

3  
E:   Excuse me. Hello, we'd like two tickets, please. Do you do a discount for students? 
F:   We do, but I'm afraid the museum closes in ten minutes. We stop selling tickets at 12.30.
G:  Oh, no! You're joking! Are we too late?
F: Well, it's 12.50 now so it's not really worth it. You won't be able to get round to see everything in ten minutes. 
E:  Well, couldn't you just let us in for free? Oh, we just want to have a quick look. 
F:   No, I'm, sorry. You'll have to come back tomorrow. The museum opens at nine. 
G:  Oh, no! 
E:  Oh, what a shame!! I so wanted to see it! It's your fault! You should've checked before we came out! 
G: Well, how was I to know? It's not my fault they've decided to close early, is it?

4   
H: Yes, please.
I:   Can I change these euros into Czech Crowns, please? It's 150 euros. 
H: I'm sorry, we don't have Czech crowns. You'll have to order them. It takes about twenty-four hours.
I:   Oh, that's a pity. It's just that I'm flying to the Czech Republic tomorrow. Is there any way I can get them now? 
H: Well, there's a bureau de change across the road, 
I:   Oh good, well I'll try there then. 
H: But that doesn't have Czech crowns either, 
I:   Right, I see. So what do you suggest then? 
H: Your best bet is probably to try at the airport, I'd say, or you could always try phoning up.