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English language quizzes

Complaint letters - vocabulary and collocations

Gap-fill exercise

Fill in all the gaps, then press "Check" to check your answers. Use the "Hint" button to get a free letter if an answer is giving you trouble. You can also click on the "[?]" button to get a clue. Note that you will lose points if you ask for hints or clues!
Dear Ms Smith

Faulty Ipsum C101x Colour printer

On 21 January 2010 I an Ipsum C101x colour printer for $99.95 from your King's Road branch. I have a copy of my for your .

When I returned home and unpacked the Ipsum C101x, I that the printer was unable to load paper and therefore I could not print anything. I returned to the King's Road branch and the sales assistant (Oliver O'Grady ) told me that you no longer the Ipsum C101x, but for an additional $19.90 I could upgrade to the Ipsum C200.

I to the sales assistant that I didn’t want the extra expense of upgrading to the Ipsum C200 and would to get a for the faulty unit I had purchased. He told me that it was not company to give .

I believe that it is my rights to a refund for a product and I would like to return the appliance to your King's road branch for a refund of the purchase price. Please contact me the next two weeks to arrange a convenient time for me to return the appliance and collect my refund.

I can be at home on the phone number above or at 2461 8032 business hours. I look to from you if you wish to this further.

More on complaint

Resources page for complaint

Grammar reference notes
Letters of Complaint - notes
Good concise set of notes with downloadable examples
Grammar reference notes
There are no Grammar reference notes activities for this language point at present.
Gap fill exercises
Complaint letter gap fill 2
Letter complaining to a catering company
Complaint letter gap fill 3
Longer letter complaining about hotel accommodation
Word ordering exercises
Ordering exercise - skin oil - paragraph 1
Order segments of a letter complaining about skin oil (1 /3)
Ordering exercise - skin oil - paragraph 2
Order segments of a letter complaining about skin oil (2 /3)
Ordering exercise - skin oil - paragraph 3
Order segments of a letter complaining about skin oil (3 /3)
Matching exercises
Complaint letters - organization 1
Ss order descriptions of the functions of paragraphs in a complaint letter
Complaint letters - organization 2
Ss order paragraphs from an example complaint letter and match them against labels describing the paragraphs
Complaint letters - organization 3
Ss order the beginnings of paragraphs in a simple complaint letter about holiday accommodation.
Complaint letters - organization 4
Ss order the paragraphs in a simple complaint letter to a landlord about a tennant.
Complaint letters - organization - 5
Put paragraphs in order. Letter complaining about holiday bungalow
Quizzes - multiple choice / short answer
Complaint letters - opening lines quiz
Ten-question gap fill quiz testing vocabulary / word forms for the opening lines of a complaint letter
Related topic: complaints
Quizzes - multiple choice / short answer
Business English: Customer complaints

Two presenters discuss why British people sometimes don't complain and what they complain about when they do.
Returning goods to a shop
A woman tries to return a pair of uncomfortable boots to a shop.