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Complaint letters - vocabulary and collocations

Gap-fill exercise

Fill in all the gaps, then press "Check" to check your answers. Use the "Hint" button to get a free letter if an answer is giving you trouble. You can also click on the "[?]" button to get a clue. Note that you will lose points if you ask for hints or clues!
Dear Ms Smith

Faulty Ipsum C101x Colour printer

On 21 January 2010 I an Ipsum C101x colour printer for $99.95 from your King's Road branch. I have a copy of my for your .

When I returned home and unpacked the Ipsum C101x, I that the printer was unable to load paper and therefore I could not print anything. I returned to the King's Road branch and the sales assistant (Oliver O'Grady ) told me that you no longer the Ipsum C101x, but for an additional $19.90 I could upgrade to the Ipsum C200.

I to the sales assistant that I didn’t want the extra expense of upgrading to the Ipsum C200 and would to get a for the faulty unit I had purchased. He told me that it was not company to give .

I believe that it is my rights to a refund for a product and I would like to return the appliance to your King's road branch for a refund of the purchase price. Please contact me the next two weeks to arrange a convenient time for me to return the appliance and collect my refund.

I can be at home on the phone number above or at 2461 8032 business hours. I look to from you if you wish to this further.

More on complaint

Resources page for complaint

Letters of Complaint - notes
Good concise set of notes with downloadable examples
There are no reading activities for this language point at present.
gap fill
Complaint letter gap fill 2
Letter complaining to a catering company
Complaint letter gap fill 3
Longer letter complaining about hotel accommodation
word ordering
Ordering exercise - skin oil - paragraph 1
Order segments of a letter complaining about skin oil (1 /3)
Ordering exercise - skin oil - paragraph 2
Order segments of a letter complaining about skin oil (2 /3)
Ordering exercise - skin oil - paragraph 3
Order segments of a letter complaining about skin oil (3 /3)
Complaint letters - organization 1
Ss order descriptions of the functions of paragraphs in a complaint letter
Complaint letters - organization 2
Ss order paragraphs from an example complaint letter and match them against labels describing the paragraphs
Complaint letters - organization 3
Ss order the beginnings of paragraphs in a simple complaint letter about holiday accommodation.
Complaint letters - organization 4
Ss order the paragraphs in a simple complaint letter to a landlord about a tennant.
Complaint letters - organization - 5
Put paragraphs in order. Letter complaining about holiday bungalow
Complaint letters - opening lines quiz
Ten-question gap fill quiz testing vocabulary / word forms for the opening lines of a complaint letter
Related topic: complaints
Business English: Customer complaints

Two presenters discuss why British people sometimes don't complain and what they complain about when they do.
Returning goods to a shop
A woman tries to return a pair of uncomfortable boots to a shop.