Complaint letters - gap fill 2

Gap-fill exercise

Fill in all the gaps, then press "Check" to check your answers. Use the "Hint" button to get a free letter if an answer is giving you trouble. You can also click on the "[?]" button to get a clue. Note that you will lose points if you ask for hints or clues!
   agreed      circumstances      connection      consideration      course      Further      Furthermore      presented      provided      sincerely      unprofessional      worse   
Dear Mr Simpkins,

to our telephone conversation earlier today, I am writing in with the catering services which you on 12 December for our annual dinner.

You are aware that over twenty of our guests suffered food poisoning, caused directly by the food you provided. your staff were and clearly had not been properly trained for this type of work. The waiters were rude and slovenly while the kitchen staff were dirty in appearance and did not wear the correct clothing stipulated in government regulations relating to hygiene and public catering.

To make matters , I was with a bill which was $1,500 over the price and told to pay immediately. In the , I think my refusal was quite reasonable.

Having taken all of the above into , I have now spoken with our solicitors and you will be hearing from them in due .

Yours ,

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