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English language quizzes

Complaint letters - gap-fill exercise 3

Fill in all the gaps, then press "Check" to check your answers. Use the "Hint" button to get a free letter if an answer is giving you trouble. You can also click on the "[?]" button to get a clue. Note that you will lose points if you ask for hints or clues!
   alternative      assured      circumstances      connection      Consequently      convenience      faithfully      hearing      inform      misleading      raised      refund      situated      therefore   
Dear Sir / Madam,

I am writing in with the hotel accommodation at the Star Heights Hotel, Cebu City, Philippines, which I booked through your Queen's Road office on 3 January.

I regret to you that the information given by your sales assistant, Mr Terence Chan, was completely .

I was particularly concerned that the hotel should be in a quiet location and close to a beach, as we have small children who cannot walk long distances. When I this point with Mr Chan, he told me that the hotel was in private gardens and was very close to the beach. I was etremely disappointed, , to find that the hotel was in fact next to a busy motorway and the beach was nearly three miles away.

I also asked Mr Chan whether there was a swimming pool, and he me that there was. In fact, he was particularly certain about this point as he claimed to have stayed at the hotel himself the previous year. You might imagine my feelings to find that the swimming pool was in a state of disrepair and, according to the hotel staff, had been in this condition for the past three years.

, we were unable to swim at all during our stay at the hotel, while the constant noise from
the motorway made sleep at nights difficult. In fact, we were eventually forced to find accommodation elsewhere at considerable expense.

In the , I think that it would be appropriate for you to the
cost of the hotel accommodation in full.

I look forward to from you at your earliest .

Yours ,
More on complaint

Resources page for complaint

Grammar reference notes
Letters of Complaint - notes
Good concise set of notes with downloadable examples
Grammar reference notes
There are no Grammar reference notes activities for this language point at present.
Gap fill exercises
Complaint letter gap fill
Gapped text - complaint about a faulty printer
Complaint letter gap fill 2
Letter complaining to a catering company
Word ordering exercises
Ordering exercise - skin oil - paragraph 1
Order segments of a letter complaining about skin oil (1 /3)
Ordering exercise - skin oil - paragraph 2
Order segments of a letter complaining about skin oil (2 /3)
Ordering exercise - skin oil - paragraph 3
Order segments of a letter complaining about skin oil (3 /3)
Matching exercises
Complaint letters - organization 1
Ss order descriptions of the functions of paragraphs in a complaint letter
Complaint letters - organization 2
Ss order paragraphs from an example complaint letter and match them against labels describing the paragraphs
Complaint letters - organization 3
Ss order the beginnings of paragraphs in a simple complaint letter about holiday accommodation.
Complaint letters - organization 4
Ss order the paragraphs in a simple complaint letter to a landlord about a tennant.
Complaint letters - organization - 5
Put paragraphs in order. Letter complaining about holiday bungalow
Quizzes - multiple choice / short answer
Complaint letters - opening lines quiz
Ten-question gap fill quiz testing vocabulary / word forms for the opening lines of a complaint letter
Related topic: complaints
Quizzes - multiple choice / short answer
Business English: Customer complaints

Two presenters discuss why British people sometimes don't complain and what they complain about when they do.
Returning goods to a shop
A woman tries to return a pair of uncomfortable boots to a shop.