ELTbase.com logo | Menu
ELTbase.com logo
English language quizzes

Present perfect tense in correspondence - complaint letter

Gap-fill exercise

Fill in all the gaps with a suitable form of the verb in brackets. Choose from past simple and present perfect. (Remember, there are no contractions I've, he's etc. in formal business letters.)

Dear Mr Harrison,

I am writing to complain about the work that you (carry out) at our offices at 106 Delia Street from 1 - 5 December last year.

You will recall that your workmen were supposed to repair the sealing around the windows in the second floor conference room.
This work (appear) to be satisfactory at first. However, the sealing (now / deteriorate) and for the past month water (come) in every time it .(rain)

I (call) your office a number of times over the past week only to get a recorded message each time. Although I (leave) my number and a message each time I still (not / reveive) a reply.

I would be grateful if you would call me on 2901 4304 as soon as possible to arrange a time for the work to be redone.

Yours faithfully,

C M Jenkins
More on present perfect tense

Resources page for present perfect tense

Grammar reference notes
Gap fill exercises
There are no Gap fill exercises activities for this language point at present.
Quizzes - multiple choice / short answer
Present perfect or past simple? (long quiz)
Fifty two question, 2-option past simple vs present perfect quiz
Present perfect quiz
Multiple-choice quiz. All main uses of the present perfect.
Present perfect and past simple quiz
Mulitple-choice quiz.
Present perfect and past simple quiz 2
Twelve-question two-choice MC quiz.
Related topic: past simple
Gap fill exercises
Past simple and continuous - anecdote - the Donkey Dog
Short anecdote about a frightening experience, gapped for past continuous and past simple plus 'enormous' and 'the biggest'


ESL lesson plans

Reading and vocabulary: workplace discrimination

Reading and vocabulary: workplace discrimination: picture
Work clothing vocabulary.
News story in graded English about woman who was sent home for refusing to wear high-heeled shoes.
pdf logo
Download Dress code (PDF)

ESL lesson plans

Reading and vocabulary: How Donald Trump got rich: a tale of three Trumps

Reading and vocabulary: How Donald Trump got rich: a tale of three Trumps: picture
Three articles in graded English on the Trump family, charting the creation of the Trump fortune.
Pre-reading section on well-known business leaders. (PDF version)
Lead-in on the Trump family. (PDF version)
Jigsaw reading for groups of three on Donald Trump, his father and grandfather.
Grammar follow-up on participle clauses (PDF advanced version)
pdf logo
Download A Tale of Three Trumps (PDF)
pdf logo
Download A Tale of Three Trumps (Advanced) (PDF)