The following ESL resources are available for Conflict resolution:
General English course books (adults)
Unit 2 Generations Page 23 vocabulary extra Page about vocabulary study: word frequencies, using a dictionary, collocations
Photocopiable resource books
3 What a cock-up! Page 3 Complex role-play in which pairs have to make social arrangements for the evening. Students are then regrouped into family groups and have to rearrange plans where necessary.