The Manager
DPI Healthcare Products
PO Box 1091
Hong Kong

Dear Sir

Young Look Beauty Oil

I am writing complaint for the captioned product.

I have ordered two bottles of your company's Young Look Beauty Oil on 14 January 
and told it will take one week for arrival.

One the other hand, it was only arrived last week. Besides, your advertisement 
promised that I will immediately look ten years younger. Moreover, all of my family 
and friends say I now look ten years older.

At last, according to your advertisement, the Young Look Beauty Oil is contain only 
natural product. But when I looked at the ingredients I found it contain many 
chemicals such as sulphuric acid and hydrogen peroxide.

I AM VERY DISSATISFIED WITH YOUR POOR SERVICE!
You must refund my money immediately.

Thank you for your attention

Yours sincerely

J M Wong

Answer

[date]
The Manager
DPI Healthcare Products
PO Box 1091
Hong Kong

Dear Sir or Madam,

I am writing to complain about the Young Look Beauty Oil which I purchased by mail order on 14 January.  I was told it would take one week to arrive. However, it  only arrived last week. 

Secondly, your advertisement promised that I would immediately look ten years younger but now all of my family and friends say I look ten years older.

Finally, according to your advertisement, the Young Look Beauty Oil  contains only 
natural products, yet when I looked at the list of ingredients, I found that it contains many 
chemicals such as sulphuric acid and hydrogen peroxide.

I am very dissatisfied with this product and demand an immediate refund.

Yours sincerely,

J M Wong