I would appreciate it if you would look into this matter
as soon as possible with a view to refunding my money in full.	
it took nearly a day to restore the running water supply and it was another three days before the air conditioning was repaired. 	
However, our bungalow was a five-minute walk from the beach and
located between a car park and a disco that was open every night until
3 a.m.	
I am writing to complain about	
When we requested a change of bungalow, Mr Kitching was offhand and unwilling to try to find a solution.	
Secondly, your brochure clearly states that all bungalows have a sea view and are situated in pleasant, surroundings.	
Although these problems were immediately pointed out to your 
representative, Mr Kitching,	
the bungalow accommodation provided for my family at the Palm Tree 
Resort, Phuket, Thailand, from 2 - 16 December 2006.	
These problems detracted significantly from our enjoyment of the holiday	
as it was necessary to spend the first day having the room put into a 
habitable condition, while for the rest of our stay we had very little sleep at night.	
When we arrived, the accommodation had not been cleaned, the air conditioning was not working and there was no running water in the bathroom.	

Answer	

Dear (1)________________,

I am (2)___________________________  the bungalow accommodation provided for my family at the Palm Tree Resort, Phuket, Thailand, from 2 - 16 December 2006.

When we arrived, the accommodation had not been cleaned, the air conditioning was not working and there was no running water in the bathroom.  (3)_____________ these problems were immediately pointed out to your representative, Mr Kitching, it took nearly a day to restore the running water supply and it was another three days before the air conditioning was repaired. 

(4)_____________, your brochure clearly states that all bungalows have a sea view and are situated in pleasant, surroundings. (5)______________ our bungalow was a five-minute walk from the beach and located between a car park and a disco that was open every night until 3 a.m. When we requested a change of bungalow, Mr Kitching was offhand and unwilling to try to find a solution.

These problems detracted significantly from our enjoyment of the holiday as it was necessary to spend the first day having the room put into a habitable condition, while for the remainder of our stay we had very little sleep at night.

I (6)_____________________ if you would (7)____________________ as soon as possible with a view to refunding my money in full.

Yours (8)______________