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Complaint

See also:
functions:
complaint - general language
 
skills:
complaints
 
 
 

The following ESL resources are available for Complaint:

 
 
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Complaint letter - error correction
Complaint letter (beauty oil) with c.25 errors for Students to find including grammar, conventions and HK English.
 
 

 

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Complaint letter - holiday accommodation
Complaint letter (unsatisfactory holiday bungalow) cut into strips for re-assembly + gap fill.
 
 

 

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Complaint letter - neighbour
14 gaps testing letter-writing phrases and tenses in complaint to landlord about a difficult neighbour.
 
 

 

 
 
 
Complaint letters - opening lines quiz
Ten-question gap fill quiz testing vocabulary / word forms for the opening lines of a complaint letter
 
 

 

 
 
 
Complaint letters - organization 1
Ss order descriptions of the functions of paragraphs in a complaint letter
 
 

 

Complaint letters - organization 2
Ss order paragraphs from an example complaint letter and match them against labels describing the paragraphs
 
 

 

Complaint letters - organization 3
Ss order the beginnings of paragraphs in a simple complaint letter about holiday accommodation.
 
 

 

Complaint letters - organization 4
Ss order the paragraphs in a simple complaint letter to a landlord about a tennant.
 
 

 

Complaint letters - organization - 5
Put paragraphs in order. Letter complaining about holiday bungalow
 
 

 

 
 
 
Ordering exercise - skin oil - paragraph 1
Order segments of a letter complaining about skin oil (1 /3)
 
 

 

Ordering exercise - skin oil - paragraph 2
Order segments of a letter complaining about skin oil (2 /3)
 
 

 

Ordering exercise - skin oil - paragraph 3
Order segments of a letter complaining about skin oil (3 /3)
 
 

 

 
 
 
Complaint letter gap fill
Gapped text - complaint about a faulty printer
 
 

 

Complaint letter gap fill 2
Letter complaining to a catering company
 
 

 

Complaint letter gap fill 3
Longer letter complaining about hotel accommodation
 
 

 

Related material from other sources

 
 
 
 
 
 
 

General English course books (adults)

New Cutting Edge Upper Intermediate students' book book cover 

New Cutting Edge Upper Intermediate students' book

Peter Moore   Sarah Cunningham   
 
Module 4 The mind  Page 46   A formal letter
Students listen to an advertisement for a product and then a letter complaining about the product
 
 

Grammar

Comparison with as...as...

Comparison with <i>as</i>...</i>as...</as>: picture
 
Detailed grammar reference notes on comparison with as....
Three pages, illustrated. Includes positive and negative forms, modifiers and common similes.
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Download Comparison with as...as - grammar notes (PDF)
 
 

ESL lesson plans

Reading and vocabulary: workplace discrimination

Reading and vocabulary: workplace discrimination: picture
 
Work clothing vocabulary.
News story in graded English about woman who was sent home for refusing to wear high-heeled shoes.
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Download Dress code (PDF)
 
 

ESL lesson plans

Reading and vocabulary: How Donald Trump got rich: a tale of three Trumps

Reading and vocabulary: How Donald Trump got rich: a tale of three Trumps: picture
 
Three articles in graded English with lead-in and comprehension tasks.
Jigsaw reading for groups of three.
Grammar follow-up on participle clauses (PDF advanced version)
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Download Intermediate (PDF)
 
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Download Advanced (PDF)