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Real Listening & Speaking 3

  


Author(s):  Miles Craven
Publisher:   Cambridge
ISBN: 9780521705882



Unit 1 How are things?
 

Unit 2 Can I take your coat?
 

Unit 3 I'm looking for a flat
 

Unit 4 I'd like a refund, please
 

Unit 5 Is there anything on?
 

Unit 6 I've got a pain in my arm
 

Unit 7 I could do with a break
 

Unit 8 It's an amazing place
 

Unit 9 Shall we say five o'clock?
 

Unit 10 I'd like to open an account
 

Unit 11 My bag's been stolen
 

Unit 12 Can I take a message?
 

Unit 13 Let's get started
 

Unit 14 Good morning, everyone
 

Unit 15 Good afternoon, everyone
 

Unit 16 What do you mean?
 

Unit 4 I'd like a refund, please

Page 22 - 23
speaking   listening   

Returning unsatisfactory items to a shop

functions:
complaint - general language
 
Page 24
listening   

Asking for information about products in a shop

functions:
giving / understanding information
 
Page 25
speaking   listening   

functions:
bargaining
 
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